TCC Internet Support

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Wireless Router Setup: Cable Modem & DSL

TCC offers Cable modems & DSL modems with built-in wireless routers. This gives you the capability of connecting more than one computer wired or wireless without any extra equipment (other than wireless network cards). You can rent these wireless modems for just $4.49 per month or you can purchase them for $106.99 - $111.99. TCC can install these wireless high-speed modems for you for a fee or you can set them up yourself.

Motorola SBG900 Cable Modem Guide | Comtrend DSL Modem Guide

Virus & Security Help

Viruses and Security Risks are a couple of the biggest problems internet users are faced with. Once they get a foot-hold on your computer it becomes controlled or "hijacked" to spam other users, attempt hacks into other networks, change your settings, delete files on your computer and much more. Click here for more.

Spyware Help

Spyware is another huge problem people run into online. Spyware is a general term for any variety of marketing and advertising programs that can get into your computer and start spamming, launch pop-ups, change settings and fill up your computer with junk. Spyware programs are like viruses but not the same as viruses and you will need different programs for detecting and removing spyware. Click here for info.

E-mail Setup

Use our e-mail setup instructions for help setting up e-mail accounts or identities in Outlook Express. For help with other e-mail clients, please check the "Help" menu in that program or call our Help Desk at 1-800-326-4168.

Triwest.net > Tcc.coop E-mail Change

We have recently mentioned being able to change your E-mail address to "@tcc.coop" instead of "@triwest.net". This is not a change you are required to do at this time to keep your E-mail working, but these new settings will be used by our support staff and may eventually be required. You will still get your E-mail just fine whether it is sent to you @triwest.net or @tcc.coop. Here is what to do:

A) Outlook Express: Click Tools, click Accounts, click the Mail tab and the Properties button. Then look for your E-mail information and change "@triwest.net" to "@tcc.coop". Click OK and click Close.

B) Mozilla Thunderbird: Click Tools, click Account Settings, click your Account Name. Then look for your E-mail information and change "@triwest.net" to "@tcc.coop". Click OK.

C) Airstream Webmail: After logging into Webmail, click Settings at the top, change the Reply To address from @triwest.net to @tcc.coop and click Save Settings on the left.

D) Other Programs or For Assistance: Please read the program's "Help" file (click Help at the top, Contents) or call our Help Desk at 1-800-326-4168

Frequently Asked Questions

1. How do I set TCC Community Portal as my home page?

Internet Explorer: Click "Tools" at the top, click "Internet Options" from the menu, click in the Address Bar at the top. Type http://www2.tcc.coop/communityportal/index.asp in the box. Click "OK".

Mozilla Firefox: Click "Tools" at the top, click "Options" from the menu, click the "General" button on the left. Type http://www2.tcc.coop/communityportal/index.asp in the box. Click "OK".

Netscape Nav/Comm: Click "Edit" at the top, click "Preferences" from the menu, click the "Navigation" link on the left. Type http://www2.tcc.coop/communityportal/index.asp in the box. Click "OK".

Your home page will be changed the next time you close and reopen your browser or click "Refresh" on the toolbar!

2. What are the settings involved with the dial-up process?

Primary DNS 64.33.128.10
Secondary DNS 209.143.0.10
IP address: Assigned by server
Username/Login: your TCC login
Password: your TCC password

Other settings can probably be left as they are. Many default settings are already correct for Internet set-up.

3. What might be causing dial-up connection problems?

Typically phone lines and modem settings are the biggest problems with dial-up connections. Something else plugged into a phone line may be adding interference to the line, making it hard for dial-up modems to connect at a speed they are set for. Or some default modem and computer settings may not be the best for your computer and your modem.

Here are some things to try:

Go around the house/building and unplug all other devices plugged into a phone line including satellite receivers, cordless phones, fax machines, splitters, and fancy phones.

Look at the phone line you have connected from your computer to the phone jack to make sure there are no signs of damage or wear.

Check the back of your computer to make sure you have the phone line plugged into the Line/Telco side and not the Phone side.

On the computer, go to the Control Panel and to Modems (also called Phone and Modem Options). Once in Modems (you may have to click the Modems tab), click "Properties" (may be called Settings or Options too) and look for Maximum Port Speed. If this shows "115200" click the button next to the speed and choose "57600" from the list.

If you try all of these and you still have problems, you may need to call our Help Desk or your phone company for additional suggestions.

4. How do I setup a new E-mail account or make changes to my existing account?

First, we have to setup your new account on our system. Click here to email us to setup your new address. Next (or if you already have the address), use the instructions here to setup the email on your computer, along with setting up identities or managing multiple addresses.

5. How can I send an email attachment which exceeds the limit without using FTP or burning/mailing a CD?

There are free one-time use e-mail services out there like MailBigFile.com, YouSendIt.com and SendYourFiles.com.

Downloads

We have made the following helpful Internet programs available for your convenience. For usage or instructions, view the "Help" file (click Help, About..) contained in the program.

Ad-Aware SE Spyware detection and removal

Spy-Bot Spyware detection and removal

Pop-Up Stopper Self-explanatory!

Google Toolbar Utilty